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FAQ

  • I want to join the gym but only for a short period of time?
    No worries, you can still sign up for a membership subscription. When you are ready to cancel/pause it just log back into your account or shoot us a message.
  • I'm here on holidays, can i get a casual pass?
    Absolutely, we always welcome new friends. Once you have purchased a 'Casual Visit' through the website shoot us an email and we can give you directions on how to enter the facility.
  • I've lost my fob key, I think the dog ate it?
    Oh damn! No need to worry, you can purchase another fob through our website. Once purchased slide into our inbox & we can arrange a time for you to pick up the new one.
  • My BFF is in town & wants to come along with me but she isn't a member?
    You know what they say, friends that train together stay together! Have your friend purchase a 'Casual Visit' through our website. Once this is done either yourself or your friend can email us to let us know who's fob they will be entering on (this step ensures no consequence for tailgating).
  • The internet & I don't see eye to eye, do I have to manage my membership online?
    Girl we hear you! I don't even know how I stumbled onto this FAQ page, but now I am here I'll make the most of it. Call or email us and we can arrange a time to meet in person, or you can pop into the Pilates studio during the week. Everything offered online can be managed from our end. We look forward to seeing your face.
  • My children are glued to me all the time, am I allowed to bring them?
    We are absolutely for our mumma's moving their bodies! Your babes are welcome, however we ask that you stay alert & they remain under your supervision at all times. Maybe bring a toy or device to keep them entertained. Please clean up any mess before leaving or prior to moving onto the next space within the gym. ** Children are NOT allowed in the sauna or on the cardio equipment.
  • Do you ever answer the bloody phone?
    Ahhhh, yeah.. when we hear it. If you are having trouble getting hold of us via phone send us an email or DM on social media.
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